Getting Started

New Organization — Getting Started

Set up your Tenantivo organization from registration through Stripe Connect and the Get paid checklist (identity, company documents, and property authority). Once those steps are complete, the payment module can collect tenant rent and deposits.

6 steps ~30 min Updated August 22, 2026

Who this guide is for: Company admins and account owners setting up a new Tenantivo organization for the first time.

Work through the six steps below in order. Click any screenshot to enlarge it.

Step 1

Register your organization

Create your Tenantivo account and register as a company or organization admin. This establishes your workspace and the primary login used to manage properties, tenants, and billing.

Access the Tenantivo website. Open your browser and navigate to tenantivo.com.
Choose a subscription plan. Click View Pricing, review the available plans, and select the option that best fits your business needs.
Start the registration process. Go to I’m a landlord or company and click Create Company Account.
Enter company information. In the Company and Admin Account section, enter your organization name, provide the email address, and create a secure password.
Verify your email address. Check your inbox for a verification email from Tenantivo and click the verification link.
Return to the login page and sign in. Enter your email address and password, then click Sign In.
Access the profile. Once signed in, you will be redirected to the Tenantivo profile, where you can begin using the platform.

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Step 2

Complete organization information

After your first sign-in, fill in your organization profile: legal name, address, contact information, and any required business details. Accurate records support billing, support tickets, and compliance review during account approval.

Sign in to the Account portal as an organization admin.
Navigate to organization profile / company settings.
Enter legal business name, address, and primary contact details.
Save changes and confirm information is complete for review.

Approval required: Some features remain limited until Tenantivo completes organization review. You can prepare configuration in parallel, but tenant payments require Stripe Connect plus the Get paid checklist (Steps 3–6).

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Step 3

Register Stripe connection

Connect your organization to Stripe via Stripe Connect so rent and deposits route to your bank account. Once Tenantivo approves your organization and Stripe onboarding is complete, the payment module is enabled and tenants can pay bills through the tenant portal.

Access the Stripe connection page. From the Tenantivo portal, go to Payments & Stripe. On the Payments & Stripe page, click Connect Stripe Account to begin the setup process.
Create or sign in to Stripe. If you already have a Stripe account, sign in. Otherwise, create a new Stripe account using your email address.
Select your business type. Choose whether you are registering as an individual or a company/business.
Enter business information. Provide your business information, such as business name, address, industry, and tax information if required.
Enter representative information. Provide information about the account representative, including name, date of birth, and contact details.
Complete Stripe’s Connect checks. Stripe’s hosted flow may still ask for business details, a tax ID, or extra documents. That is separate from Tenantivo’s required Stripe Identity session in Step 4.
Add your bank account. Enter the bank account where you want to receive payouts from Stripe.
Review and submit. Review all information and submit your application for verification.
Complete the connection. Once verification is complete, Stripe redirects you back to Tenantivo and your Stripe account is connected.

When tenants can pay: Connecting Stripe is not enough. Finish the Get paid checklist (Steps 4–6). New landlord Connect accounts also stay on a payout hold until the account is 14 days old and has 10 settled payments (at most 3 of those 10 can be cards), unless support graduates you. Bank payments during that hold wait for Tenantivo review before they charge.

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Step 4

Verify your identity

Open Get paid (or /Owner/Identity). Tenantivo starts a Stripe Identity session: government ID plus a live selfie. This is required before charges, in addition to whatever Stripe asked during Connect.

Open Get paid from the owner portal.
Choose Verify identity and complete the hosted Stripe Identity flow.
Wait for status verified. If it asks you to retry, retake the ID photo or selfie with better lighting.

Step 5

Upload company documents

Company documents (articles of incorporation, EIN letter, operating agreement) are required until they are verified or Tenantivo support marks them not required. The default “NotRequired” status does not skip this step.

From Get paid, open Company documents (/Owner/BusinessDocuments).
Upload formation / EIN documents. Underwriting reviews them in Management.
Individuals who truly have no company can wait for support to mark the step not required. Do not assume it is skipped.

Step 6

Prove property authority (each rental)

For each rental that will collect rent, upload a deed, tax bill, or property-management agreement. Authority is per rental, not once for the whole company. This step is for landlords only (not the Agent portal).

Open Get paid or the rental’s property-authority card (/Owner/PropertyAuthority).
Upload one document set per unit you will charge.
Wait for verify or waive. That rental cannot charge until the document is verified or waived.

Payout hold (landlords): New Stripe Connect accounts stay on manual payouts until the account is 14 days old and has 10 settled payments (at most 3 of those 10 can be cards). Support can graduate an account. Bank payments wait for Tenantivo review; the bank holder name must match the tenant. Dispute or Stripe fraud warnings still pause payouts.

Reference & help

Troubleshooting for Stripe Connect plus links to dig deeper. Most setup issues come from incomplete onboarding or a mismatch between your business details and Stripe’s verification requirements.

Common Stripe Connect issues

Onboarding is “pending” or payouts are disabled

Stripe usually still needs information. Open your Stripe dashboard and look for a requirements / verification banner — common gaps are tax ID, business address, representative date of birth, or a verification document. Once all requirements are cleared, Stripe enables charges and payouts and reports the connected status back to Tenantivo. Landlord payouts may still wait until the account is 14 days old and has 10 settled payments (at most 3 cards count).

Identity or document verification keeps failing

Upload a clear, full-color image of a valid, non-expired government ID, and make sure the legal name and date of birth match exactly what you entered. If a proof of address is requested, use a recent document (utility bill or bank statement) showing the same name and address.

Bank account rejected or payouts not arriving

Confirm the routing and account numbers are correct and that the account accepts ACH transfers and is in the same country/currency as your Stripe account. A new connection’s first payout can take a few business days while Stripe completes verification.

Stripe says an account already exists for my email

Sign in to the existing Stripe account during onboarding instead of creating a new one, then continue back to Tenantivo. Using the same email keeps your history and avoids duplicate Connect accounts.

I finished Stripe but Tenantivo still shows “not connected”

Make sure you completed onboarding all the way until Stripe redirected you back to Tenantivo. Refresh Payments & Stripe page. If it still shows disconnected, your organization may be awaiting Tenantivo approval, or Stripe may still list outstanding requirements.

Get paid still blocks charges after Stripe Connect

Open Get paid. Identity must be verified, company documents must be verified or waived, and each rental you charge needs property authority. Company documents showing NotRequired without a support waiver still count as incomplete.

Payouts are delayed on a new landlord account

New landlord Connect accounts stay on manual payouts until the account is both 14 days old and has 10 settled payments (at most 3 of those 10 can be cards). Agents skip this hold. Catch up payouts only syncs what Stripe has already released. Disputes and Stripe fraud warnings still pause payouts for everyone. See Managing Rental Income and Payouts.

A tenant says their bank payment is in security review

On a new landlord account, bank payments wait for Tenantivo review before Stripe charges them. The invoice often stays Pending until review clears — they should not pay twice. The bank holder name must match the tenant name on file. Bank volume is capped at $5,000 during this period. Cards under $500 usually complete immediately. Review expires in about 72 hours if it is not completed.

Bank auto-pay will not enroll

During the new-account hold, bank auto-pay cannot enroll even if Allow auto-pay is on. Tenants can pay one-time (or with a card under the new-account rules) until the hold lifts.

Research & documentation

Still stuck? Account-side problems (approval status, Get paid checklist, payment module) are handled by Tenantivo — reach us at info@scgdigital.com or (225) 910-8840. Verification, document, and payout problems inside the Stripe flow are resolved through Stripe Support.