Managing Rental Income and Payouts
Five workspace screens carry rental income from a tenant’s dashboard into your bank account. This documentation is a map — it shows what each screen is for, where it lives in Tenantivo, and how the numbers on it relate to the numbers on the others.
Who this doc is for: property managers and organization admins running rent collection through Tenantivo. It is not a training walkthrough — it is a reference map to the five screens that shape the workflow.
Each section describes one screen: where to find it, what it’s for, and the pieces of the interface you will interact with. Follow the flow strip above to jump around, or read straight through for the full picture.
All Payments
Every completed and pending transaction for a selected tenant, in one grid.
Tenants → Payments from the main sidebar. It lives inside the core administrative workspace and opens directly on the main transaction grid view.
Displays all financial transactions for a selected tenant. Rows are split into Completed and Pending so you can review payment history, inspect Stripe details, and verify the tenant’s account balance at a glance.
Functions of the page
Tenant selector
Pick a tenant from the dropdown to view their payment history. Click Full Ledger to open that tenant’s complete ledger workspace.
Payment status
Transactions are grouped into Completed (successfully processed) and Pending (still due). A bank payment can also sit in Processing for a few business days after Stripe accepts it. Those are not the same as a tenant message that the payment is in security review — that review happens before Stripe charges, so the invoice often stays Pending until Tenantivo clears it.
Transaction grid
- Source — where the transaction originated.
- Type — payment or charge type.
- Description — details about the transaction.
- Amount — transaction amount.
- Payment method — how the payment was made.
- Created by — user who created the transaction.
- Stripe — Stripe transaction ID, if applicable.
- Payment / Due date — payment date for completed rows, due date for pending rows.
Management — Pending Payments
Portfolio-wide receivables — overdue balances plus the next thirty days.
Inside the administrative dashboard under the Pending Payments tab of the transaction management module.
Centralize, monitor, and track all outstanding receivables — including overdue accounts and anticipated collections for the next 30 days — across every active tenant. This is where property managers catch held or delayed cash flows before they land in the settled ledger.
Financial summary metrics
Three high-level tiles anchor the page. Two operational tables sit below them — one for delinquencies, one for the upcoming window.
Completed Payments
The month’s realized revenue next to what’s still due and what’s coming.
Tenants → Payments, then the Completed Payments workspace tab in the quick filters at the bottom of the grid.
A comprehensive breakdown of the current month’s realized revenue alongside outstanding liabilities. Use this workspace to audit successfully cleared payments for the active month, monitor what remains due before the month closes, and preview upcoming scheduled charges.
Monthly performance summary
Three summary cards at the top of the screen give a quick read on the month’s payment activity.
Transaction grid
Rows are organized into Completed, Due this month, and Upcoming. Each section exposes the same columns.
Full Ledger
The definitive single-source financial ledger for one tenant.
Tenants → open a specific tenant record → the Payments tab in the top sub-menu.
Serve as the definitive, single-source financial ledger for an individual tenant. Use it to audit the tenant’s complete rent lifecycle history, manage automated billing preferences, update future rental structures in bulk, and review the chronological balance status of every past and upcoming liability.
Configuration tools (top of workspace)
Stripe auto-pay toggle
Real-time status of the tenant’s automated recurring clearing. If no active Stripe subscription is configured, this shows Off with a warning badge — the tenant must settle balances manually via the portal until it flips on. During the new-account period, bank auto-pay cannot enroll even when this toggle is on (the charge would need Tenantivo review first). The bank holder name must also match the tenant name on file.
Bulk rent schedule management
Make bulk updates to the tenant’s rent schedule: modify rent amounts, due dates, and auto-pay settings; adjust dates for a selected period; and backfill missing rent months. The sidebar surfaces pending payment information and quick tips.
One-time payment button
Quick way to add one-time invoices or manual credits without touching the recurring rent schedule — useful for utility catch-ups, one-off fees, or manual reconciliations.
Payment ledger grid
The main feature is the payment ledger grid, grouped by transaction urgency — Completed rows first, then Pending. Reading left to right, each row exposes:
Stripe — Payment & Stripe tab
Where rent from tenants actually turns into a bank deposit for the landlord.
Configuration → the Payment & Stripe tab.
Stripe is the payment processor Tenantivo uses to securely collect rent and deposit payments from tenants and transfer funds to the landlord’s bank account.
Connect and manage the Stripe Connect Express account. Verify connection status, complete onboarding, review account information, manage payouts, and preview payment processing fees before accepting tenant payments.
Stripe connection
The connection panel shows current status and provides the following actions:
View Stripe Dashboard
Opens the Stripe Express dashboard so you can dig into balances, payout history, and account settings on Stripe’s side.
Refresh onboarding
Re-checks Stripe’s onboarding state so newly completed requirements clear the “action needed” banner.
Catch up payouts
Syncs payouts Stripe has already released that Tenantivo has not recorded yet. During the new-account hold, automatic deposits are manual — this button does not release held funds; it only catches up history after Stripe has paid out.
Disconnect
Removes the Stripe connection from Tenantivo without deleting the Stripe account. You can reconnect later without losing history. Disconnecting here does not cancel Stripe payouts of rent already collected.
Account information
A summary of the connected Stripe account:
New-account period
After Connect and Get paid, new landlord accounts stay in a review period until both hold conditions above are met (or support graduates the account). This is normal — it protects payouts until the account is established.
Payout hold
Deposits stay manual until the account is 14 days old and 10 payments have settled (at most 3 of those 10 can be cards). Support can graduate an account. The Payouts chip can still show Enabled while deposits are held.
Bank payments
Every bank payment waits for Tenantivo review before Stripe charges it. The tenant sees a security-review message; you may not see a Completed row until it clears. The bank holder name must match the tenant name on file. Bank volume is capped at $5,000 during this period. Review expires in about 72 hours if it is not completed.
Card payments
Cards under $500 usually complete during the hold. Cards of $500 or more, or several card payments in a short window, also wait for Tenantivo review. A card is not a guaranteed workaround for a bank payment in review.
Auto-pay
Bank auto-pay cannot enroll while the charge would need review, even if Allow auto-pay is on. After the hold lifts, recurring bank and card payments enroll as usual.
Fee preview
Estimate of processing and Tenantivo service fees for a sample payment, showing what the tenant pays and what the landlord receives after fees. Card and ACH use separate service-fee amounts on Landlord+ plans.
Estimated processing fee, Tenantivo service fee (0.6% on Landlord+), and the total amount the tenant pays when using a credit or debit card.
Estimated processing fee, Tenantivo service fee ($1.50 flat on Landlord+), and the total the tenant pays when paying by bank transfer.
Estimated amount deposited to the landlord after any fees you chose to absorb are netted out.